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Accredited Courses
Welcome to our Accredited Courses Page!
Lakota offers a wide range of accredited courses designed to provide you with the knowledge and skills needed to excel in your chosen field. Accredited by Highfields, our programs ensure a high standard of education, with funding provided by New College Durham.
Business Administration Level 1
What you will learn:
- Working safely in the work environment.
- Health and safety requirements.
- Dealing with customers.
- Behaviours in a business environment.
Business Administration Level 2
What you will learn:
- Rights and responsibilities.
- Health and safety procedures.
- Understanding admin in a business environment.
- How to plan a project.
- How to communicate in a business environment.
Customer Service Level 1
What you will learn:
- Working in a customer service environment.
- Communication skills.
- Principles of personal performance and self-development.
- Standards of working in customer service.
- Team working, knowledge and behaviours.
Customer Service Level 2
What you will learn:
- Identify the interpersonal and team working skills required in the customer service environment.
- Identify the legislation which supports the customer service process.
- What is meant by an after sales service.
Health and Social Care Level 1
What you will learn:
- Exploring jobs in the health and social care sector.
- Communication.
- What qualifications are needed for each area of the subject.
- Looking at different scenarios of what may occur, what tasks you will be asked to carry out and challenges you may face.
Health and Social Care Level 2
What you will learn:
- Communication.
- Equality, diversity and inclusion.
- Personal development.
- Role of the social care worker.
- Handling information.
- Health and safety.
- Safeguarding.
- Duty of care.
- Person centred approaches.
Retail Level 1
What you will learn:
- Understanding the business of retail.
- Understanding customer service in retail.
- Health, safety and security on premises.
- The retail selling process.
- Control, handling and replenishment of stock.
- How individuals and teams contribute to the effectiveness of a retail business.
- The handling of customer payment.